Zappos Refund Policy & Recovery Guide
Zappos refunds to the original payment method within 60 days of purchase (changed from the old 365-day cash-refund policy in mid-2025). Account holders can still return unworn items for store credit up to 365 days. Items must be unworn and in original packaging. Free returns and shipping.
Zappos Refund Policy at a Glance
- Return window: 60 days
- Refund timeline: 5-7 business days
- Refund method: Refunded to the original payment method within 60 days; returns from day 61 to 365 receive store credit (account holders only).
- Restocking fee: No restocking fee.
- Return shipping: Free return shipping with a prepaid label.
Notable Exceptions
- Refund to original payment method only within 60 days (policy changed from 365 days in mid-2025)
- Days 61-365: store credit only, and only for account holders (not guest checkout)
- Some items may have manufacturer-specific rules
- Gift cards are non-refundable
How to Check Your Zappos Refund Status
Sign in to Zappos.com → Order History to start a return and track the refund.
What to Do If Your Refund Is Missing
Contact Zappos Customer Service (1-800-927-7671, 24/7) or dispute the charge with your card issuer if a refund is missing.
Tips for Getting Your Zappos Refund
- Return within 60 days for a refund to your card - after that it's store credit only, so don't sit on it
- RefundIQ automatically tracks your Zappos refunds and expected dates
- Get past-due alerts from RefundIQ when your refund is taking too long
- RefundIQ helps you dispute and recover missing refunds with ready-to-send letters
Common Issues to Watch For
- Worn items cannot be returned
- Must have original box
- Final sale items excluded
Zappos Contact & Tracking
Missing a Zappos Refund?
RefundIQ monitors your email and card statements to detect when a Zappos refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: Zappos official return policy.
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