ThredUp Refund Policy & Recovery Guide
ThredUp accepts returns on most items within 14 days of delivery. Items must be unworn with tags attached. Items marked final sale are not returnable. Refunds go to your original payment method or ThredUp credit.
ThredUp Refund Policy at a Glance
- Return window: 14 days from delivery
- Refund timeline: 3-5 business days after processing
- Refund method: Original payment method or ThredUp shopping credit; restocking/label fees are deducted from cash refunds.
- Restocking fee: A per-item restocking fee ($1.99) applies to cash refunds; waived when you choose store credit.
- Return shipping: Return label cost (about $8.99) is deducted from the refund unless you choose credit promotions that waive it.
Notable Exceptions
- Final-sale items cannot be returned
- Items must be unworn with ThredUp tags attached
- Fees are waived when refunding to ThredUp credit
How to Check Your ThredUp Refund Status
Log in at thredup.com → Account → Orders & Returns to see return and refund status.
What to Do If Your Refund Is Missing
Contact ThredUp support through the help center; escalate unresolved refunds with your card issuer.
Tips for Getting Your ThredUp Refund
- Choose store credit if you shop ThredUp regularly - it avoids restocking and label fees
- RefundIQ nets out ThredUp's fees so you know exactly what refund to expect
Common Issues to Watch For
- Refund smaller than expected after label + restocking fees
- Final-sale items purchased unknowingly
- 14-day window missed
ThredUp Contact & Tracking
Missing a ThredUp Refund?
RefundIQ monitors your email and card statements to detect when a ThredUp refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: ThredUp official return policy.
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