REI Refund Policy & Recovery Guide
REI's 100% Satisfaction Guarantee lets members and customers return most items within one year of purchase (90 days for REI Outlet and electronics), even used, if they don't perform to satisfaction.
REI Refund Policy at a Glance
- Return window: 1 year (90 days for outlet/electronics)
- Refund timeline: 5-7 business days (up to 2 weeks for mail returns)
- Refund method: Refunded to the original payment method; REI Co-op Mastercard and member dividends handled separately.
- Restocking fee: No restocking fee.
- Return shipping: A $5.99 label fee is deducted for mail returns; free returns in REI stores.
Notable Exceptions
- Electronics and REI Outlet items have a 90-day window
- Normal wear-and-tear and misuse damage aren't covered
- Final-sale items (as marked) and passes/gift cards are non-returnable
How to Check Your REI Refund Status
Sign in at rei.com → Account → Purchases to track returns; refund confirmation arrives by email.
What to Do If Your Refund Is Missing
Call 1-800-426-4840 or use chat; store managers can resolve most guarantee questions on the spot; dispute with your card issuer if a refund never posts.
Tips for Getting Your REI Refund
- The 1-year guarantee covers gear that doesn't perform - document the issue
- RefundIQ tracks your REI refund and alerts you when it's overdue
- Return in-store to skip the $5.99 mail-return fee
Common Issues to Watch For
- 90-day limit on electronics missed
- Wear-and-tear returns refused
- Mail return fee deducted
REI Contact & Tracking
Missing a REI Refund?
RefundIQ monitors your email and card statements to detect when a REI refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: REI official return policy.
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