PrettyLittleThing Refund Policy & Recovery Guide
PrettyLittleThing accepts returns within 28 days. Items must be unworn with tags. Royalty members get extended returns.
PrettyLittleThing Refund Policy at a Glance
- Return window: 28 days
- Refund timeline: 10-14 business days
- Refund method: Refunded to the original payment method once the return is processed.
- Restocking fee: No restocking fee.
- Return shipping: US returns use a prepaid label with a fee (typically around $4-$6) deducted from the refund.
Notable Exceptions
- Pierced jewelry, underwear briefs, and unsealed swimwear are non-returnable
- Beauty items can't be returned once opened
- Returns must be initiated within 28 days of receipt
How to Check Your PrettyLittleThing Refund Status
Use the PLT returns portal with your order number; refund confirmation is emailed once processed (up to 14 days after posting).
What to Do If Your Refund Is Missing
Contact PrettyLittleThing via in-app/social chat support (no phone); keep proof of postage and dispute with your card issuer if the refund never posts.
Tips for Getting Your PrettyLittleThing Refund
- 28-day return window - Royalty members get extended returns
- RefundIQ automatically tracks your PrettyLittleThing refunds and expected dates
- Get past-due alerts from RefundIQ when your refund is taking too long
- RefundIQ helps you dispute and recover missing refunds with ready-to-send letters
Common Issues to Watch For
- Return shipping fees apply
- Long processing times
- Swimwear/intimates may be final sale
PrettyLittleThing Contact & Tracking
Missing a PrettyLittleThing Refund?
RefundIQ monitors your email and card statements to detect when a PrettyLittleThing refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: PrettyLittleThing official return policy.
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