Peloton Refund Policy & Recovery Guide
Peloton apparel accepts returns within 30 days. Items must be unworn with tags. Equipment has separate policies.
Peloton Refund Policy at a Glance
- Return window: 30 days
- Refund timeline: 5-10 business days
- Refund method: Full refund to the original payment method for equipment returned within the 30-day home trial, including pickup.
- Restocking fee: No restocking fee within the 30-day home trial.
- Return shipping: Free — Peloton arranges pickup of equipment returned within the trial window.
Notable Exceptions
- 30-day home trial applies to Bike/Bike+/Tread/Row - after 30 days equipment sales are final
- Accessories and apparel have separate 30-day return policies
- All-Access Membership must be cancelled separately to stop monthly billing
How to Check Your Peloton Refund Status
Check your order/return in your Peloton account or the confirmation emails; refunds post after equipment pickup is completed.
What to Do If Your Refund Is Missing
Call Peloton Support at 1-866-679-9129 or use chat; for missing refunds after pickup, escalate with your pickup confirmation, then dispute with your card issuer.
Tips for Getting Your Peloton Refund
- 30-day window for apparel with free returns - equipment has different policies
- RefundIQ tracks your Peloton refunds and shows when money is expected
- Get instant past-due alerts from RefundIQ if your refund is delayed
- RefundIQ helps you dispute missing refunds with pre-written communications
Common Issues to Watch For
- Equipment returns are complex
- Worn apparel not accepted
- Digital subscriptions non-refundable
Peloton Contact & Tracking
Missing a Peloton Refund?
RefundIQ monitors your email and card statements to detect when a Peloton refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: Peloton official return policy.
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