On Running Refund Policy & Recovery Guide
On (on.com / On Running) offers 30-day returns on US orders - shoes can even be tested on a run and still returned within the window. Start the return in the returns portal for a free prepaid label; refunds go to the original payment method once the warehouse processes the return.
On Running Refund Policy at a Glance
- Return window: 30 days from delivery
- Refund timeline: Up to 14 days after the return is received
- Refund method: Refunded to the original payment method.
- Restocking fee: No restocking fee.
- Return shipping: Free returns with the prepaid label in the US.
Notable Exceptions
- Items bought from third-party retailers must be returned to them
- Heavily worn/damaged gear beyond normal testing can be refused
- Final-sale/outlet items may be excluded
How to Check Your On Running Refund Status
Use the order lookup at on.com → Help → Order Status, or your account's order history.
What to Do If Your Refund Is Missing
Contact On's support (chat/email via on.com/help); dispute with your card issuer if the refund misses the 14-day mark.
Tips for Getting Your On Running Refund
- You can genuinely run in them first - just stay inside 30 days
- RefundIQ tracks On refunds, which can take two weeks after the warehouse scan
Common Issues to Watch For
- Third-party purchases sent to On by mistake
- Refund waiting on warehouse processing
- 30-day window missed
On Running Contact & Tracking
Missing a On Running Refund?
RefundIQ monitors your email and card statements to detect when a On Running refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: On Running official return policy.
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