OfferUp Refund Policy & Recovery Guide
OfferUp shipped purchases are covered by 2-Day Purchase Protection: inspect the item and file a claim within 2 days of delivery if it's not as described or doesn't arrive. If you do nothing, the sale completes automatically. Local, in-person deals are not covered.
OfferUp Refund Policy at a Glance
- Return window: 2 days after delivery to file a claim (shipped orders only)
- Refund timeline: Up to 10 business days after approval
- Refund method: Refunded to the original payment method used in the app.
- Restocking fee: No restocking fee.
- Return shipping: OfferUp provides return instructions for approved claims; buyers don't pay return shipping on approved not-as-described claims.
Notable Exceptions
- Local cash deals have no protection
- Claims must be filed within 2 days of delivery - one of the shortest windows anywhere
- Prohibited items and off-app payments void protection
How to Check Your OfferUp Refund Status
Open the item in the app → Payments & Receipts to see transaction and claim status.
What to Do If Your Refund Is Missing
File the claim from the order in-app; contact OfferUp support if it stalls, then dispute with your card issuer.
Tips for Getting Your OfferUp Refund
- Open and inspect shipped OfferUp orders the day they arrive - you only get 48 hours
- RefundIQ reminds you of the 2-day OfferUp deadline before it lapses
Common Issues to Watch For
- 2-day claim window missed
- Paying outside the app and losing all protection
- Disputes over item condition on used goods
OfferUp Contact & Tracking
Missing a OfferUp Refund?
RefundIQ monitors your email and card statements to detect when a OfferUp refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: OfferUp official return policy.
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