New Balance Refund Policy & Recovery Guide
New Balance accepts returns of unworn items within 45 days of purchase on newbalance.com for a refund to the original payment method.
New Balance Refund Policy at a Glance
- Return window: 45 days
- Refund timeline: Up to 2 weeks after return receipt
- Refund method: Refunded to the original payment method once the return is processed.
- Restocking fee: No restocking fee.
- Return shipping: Free returns with the prepaid label for newbalance.com orders.
Notable Exceptions
- Custom NB1 shoes are final sale unless defective
- Items must be unworn
- Final-sale items are non-returnable
How to Check Your New Balance Refund Status
Sign in at newbalance.com → Account → Order History; refund confirmation arrives by email.
What to Do If Your Refund Is Missing
Call 1-800-595-9138 or use chat; dispute with your card issuer if a refund is missing after the stated window.
Tips for Getting Your New Balance Refund
- 45-day window with free labels makes mail returns easy
- RefundIQ tracks your refund and alerts you when it's overdue
- Custom NB1 designs are final sale
Common Issues to Watch For
- Customs final sale
- Worn shoes refused
- Warehouse delays
New Balance Contact & Tracking
Missing a New Balance Refund?
RefundIQ monitors your email and card statements to detect when a New Balance refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: New Balance official return policy.
All Retailer Guides | Home | Get Started