LOFT Refund Policy & Recovery Guide
LOFT accepts returns within 30 days. Items must be unworn with tags. LOFT Outlet items return to outlet stores only.
LOFT Refund Policy at a Glance
- Return window: 30 days
- Refund timeline: 5-7 business days
- Refund method: Refunded to the original payment method for items returned within the window with tags attached.
- Restocking fee: No restocking fee.
- Return shipping: A return-shipping fee (typically $7.95) is deducted for mail returns using the prepaid label; free returns in LOFT stores.
Notable Exceptions
- Final-sale items (typically ending in $.88) are non-returnable
- Items must be unworn with tags attached
- Swimwear needs hygiene liners intact
How to Check Your LOFT Refund Status
Sign in at loft.com → Account → Order History to track your return and refund.
What to Do If Your Refund Is Missing
Call 1-888-563-8444 or use chat; dispute the charge with your card issuer if a refund is missing after the stated window.
Tips for Getting Your LOFT Refund
- Keep tags attached - Outlet and mainline can't cross-return
- RefundIQ tracks your LOFT refunds and shows exactly when money is expected
- Get instant past-due alerts from RefundIQ if your refund is delayed
- RefundIQ helps you dispute missing refunds with pre-written communications
Common Issues to Watch For
- Outlet and mainline items separate
- Final sale items non-returnable
- After 30 days, store credit only
LOFT Contact & Tracking
Missing a LOFT Refund?
RefundIQ monitors your email and card statements to detect when a LOFT refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: LOFT official return policy.
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