H&M Refund Policy & Recovery Guide
H&M accepts returns within 30 days of purchase in resalable condition with tags. Online orders can be returned in any US H&M store for free or by mail; mail returns carry a return-shipping fee for non-members ($5.99, deducted from the refund) while H&M members get free online returns. Final-sale items and some hygiene-sealed goods are excluded.
H&M Refund Policy at a Glance
- Return window: 30 days from purchase/delivery
- Refund timeline: Up to 14 days after H&M receives the return
- Refund method: Refunded to the original payment method; in-store returns of online orders refund the same way.
- Restocking fee: No restocking fee.
- Return shipping: $5.99 deducted for non-member mail returns; free for H&M members and all in-store returns.
Notable Exceptions
- Final-sale items are non-returnable
- Beauty items must be unopened; underwear/swim need hygiene seals
- Original shipping fees are not refunded
How to Check Your H&M Refund Status
Sign in at www2.hm.com → My Account → Purchases, or use the returns portal tracking from your confirmation email.
What to Do If Your Refund Is Missing
Contact H&M customer service (1-855-466-7467) or chat; dispute with your card issuer if a confirmed refund doesn't arrive within 14 days.
Tips for Getting Your H&M Refund
- Join the free H&M membership before returning by mail - it waives the $5.99 fee
- Return in store for the fastest processing
- RefundIQ alerts you if H&M's 14-day refund promise slips
Common Issues to Watch For
- $5.99 fee deducted for non-members
- Refunds taking the full 14 days
- Final-sale items purchased unknowingly
H&M Contact & Tracking
Missing a H&M Refund?
RefundIQ monitors your email and card statements to detect when a H&M refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: H&M official return policy.
All Retailer Guides | Home | Get Started