Express Refund Policy & Recovery Guide
Express accepts returns within 30 days with receipt. After 30 days, store credit only. Items must be unworn with tags.
Express Refund Policy at a Glance
- Return window: 30 days
- Refund timeline: 5-7 business days
- Refund method: Refunded to the original payment method with proof of purchase; without receipt, store credit at current price.
- Restocking fee: No restocking fee.
- Return shipping: A $6.99 fee is deducted for mail returns using the prepaid label; free returns in Express stores.
Notable Exceptions
- Final-sale items are non-returnable
- Without receipt, refunds are store credit at the current price
- Swimwear needs hygiene liners intact
How to Check Your Express Refund Status
Sign in at express.com → Account → Order History, or use the order-status lookup with order number and email.
What to Do If Your Refund Is Missing
Call 1-888-397-1980 or use chat; dispute with your card issuer if a refund doesn't post within the stated window.
Tips for Getting Your Express Refund
- Return in-store for immediate refund - keep tags attached
- RefundIQ tracks your Express refunds and shows exactly when money is expected
- Get instant past-due alerts from RefundIQ if your refund is delayed
- RefundIQ helps you dispute missing refunds with pre-written communications
Common Issues to Watch For
- After 30 days, store credit only
- Clearance items may be final sale
- Loyalty points deducted from refund
Express Contact & Tracking
Missing a Express Refund?
RefundIQ monitors your email and card statements to detect when a Express refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: Express official return policy.
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