CB2 Refund Policy & Recovery Guide
CB2 accepts returns within 30 days. Furniture has 7-day window. Items must be unused in original packaging.
CB2 Refund Policy at a Glance
- Return window: 30 days
- Refund timeline: 7-14 business days
- Refund method: Refunded to the original payment method with proof of purchase.
- Restocking fee: No restocking fee on stock items; custom furniture is final sale after 48 hours.
- Return shipping: Customer pays return shipping for mail returns; furniture return pickup fees may apply. Small items can be returned to CB2 stores free.
Notable Exceptions
- Custom furniture is final sale 48 hours after ordering
- Final-sale items are non-returnable
- Furniture returns may require scheduled pickup with fees
How to Check Your CB2 Refund Status
Sign in at cb2.com → Account → Order Status; refund confirmation arrives by email.
What to Do If Your Refund Is Missing
Call 1-800-606-6252 or use chat; dispute with your card issuer if a refund is missing after the stated window.
Tips for Getting Your CB2 Refund
- 30-day window - furniture has 7-day inspection, return to Crate & Barrel
- RefundIQ tracks your CB2 refunds and shows when money is expected
- Get instant past-due alerts from RefundIQ if your refund is delayed
- RefundIQ helps you dispute missing refunds with pre-written communications
Common Issues to Watch For
- Furniture only 7 days to return
- Custom items non-returnable
- Large items have return fees
CB2 Contact & Tracking
Missing a CB2 Refund?
RefundIQ monitors your email and card statements to detect when a CB2 refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: CB2 official return policy.
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