boohoo Refund Policy & Recovery Guide
boohoo accepts returns within 28 days. Items must be unworn with tags. Premier members get extended returns.
boohoo Refund Policy at a Glance
- Return window: 28 days
- Refund timeline: 10-14 business days
- Refund method: Refunded to the original payment method within 7 days of the return being received.
- Restocking fee: No restocking fee.
- Return shipping: US returns use a prepaid label with a fee (typically around $4) deducted from the refund.
Notable Exceptions
- Pierced jewelry, underwear briefs, and swimwear without hygiene seals are non-returnable
- Beauty products can't be returned once opened
- Returns must be initiated within 28 days of delivery
How to Check Your boohoo Refund Status
Use the returns portal via your boohoo account (My Orders) to track return receipt; refund confirmation arrives by email.
What to Do If Your Refund Is Missing
Contact boohoo via chat or the contact form (no phone support); keep proof of postage and dispute with your card issuer if the refund is missing after 14+ days.
Tips for Getting Your boohoo Refund
- 28-day return window - Premier members get extended returns
- RefundIQ tracks your boohoo refunds and shows exactly when money is expected
- Get instant past-due alerts from RefundIQ if your refund is delayed
- RefundIQ helps you dispute missing refunds with pre-written communications
Common Issues to Watch For
- Return shipping costs apply
- Long processing times
- Some items final sale
boohoo Contact & Tracking
Missing a boohoo Refund?
RefundIQ monitors your email and card statements to detect when a boohoo refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: boohoo official return policy.
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