ASOS Refund Policy & Recovery Guide
ASOS accepts returns within 28 days. ASOS Premier members get 45 days. Items must be unworn and in original packaging.
ASOS Refund Policy at a Glance
- Return window: 28 days
- Refund timeline: 10-14 business days
- Refund method: Refunded to the original payment method; returns received 29-45 days after delivery are refunded as an ASOS gift voucher.
- Restocking fee: No restocking fee.
- Return shipping: Free returns in the US via the prepaid label from the returns portal.
Notable Exceptions
- Returns 29-45 days after delivery earn a gift voucher, not a card refund
- Final-sale items, pierced jewelry, and underwear are non-returnable
- Serial returners' accounts can be flagged under the fair-use policy
How to Check Your ASOS Refund Status
Check My Account → My Orders on ASOS; you'll get an email when the return is received and another when the refund is processed (up to 10 days after drop-off).
What to Do If Your Refund Is Missing
Use ASOS chat from the Customer Care page (no phone support); if the refund is missing 10+ days after the return was received, escalate via chat with your proof of postage, then dispute with your card issuer.
Tips for Getting Your ASOS Refund
- Print free return label from your account - ASOS Premier extends to 45 days
- RefundIQ tracks your ASOS refunds and shows exactly when to expect your money
- Get past-due alerts from RefundIQ when ASOS refunds take longer than expected
- RefundIQ helps you dispute and recover missing refunds with pre-written letters
Common Issues to Watch For
- Long refund processing times (up to 2 weeks)
- Must use ASOS return label for free returns
- International returns may take longer
ASOS Contact & Tracking
Missing a ASOS Refund?
RefundIQ monitors your email and card statements to detect when a ASOS refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: ASOS official return policy.
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