AliExpress Refund Policy & Recovery Guide
AliExpress Buyer Protection lets you open a refund/return request within 15 days of delivery confirmation. Many listings carry 'Free Returns' allowing no-reason returns in that window; otherwise disputes cover items not received or not as described. If the seller doesn't resolve it, AliExpress mediates.
AliExpress Refund Policy at a Glance
- Return window: 15 days after delivery (free returns on eligible items)
- Refund timeline: 3-20 business days depending on payment method
- Refund method: Refunded to the original payment method; timing varies by bank (cards often take 3-15 business days).
- Restocking fee: No restocking fee.
- Return shipping: Free on 'Free Returns' listings (one free return per order); otherwise buyer pays unless the item was not as described.
Notable Exceptions
- Dispute window closes 15 days after the order is confirmed delivered
- Underwear, customized and perishable items are excluded from free returns
- Refund timing depends heavily on the original payment method
How to Check Your AliExpress Refund Status
Open the order in My Orders → 'Returns/refunds' to see dispute status and the refund timeline once approved.
What to Do If Your Refund Is Missing
Escalate the dispute to AliExpress mediation from the order page if the seller rejects or stalls; card chargebacks are a last resort.
Tips for Getting Your AliExpress Refund
- Don't confirm delivery until you've inspected the item - confirmation starts the 15-day clock
- Photograph packaging and defects immediately; evidence decides AliExpress disputes
- RefundIQ tracks AliExpress refunds, which often take weeks to reach your card
Common Issues to Watch For
- Refund approved but taking 2-3 weeks to reach the card
- Dispute window expired before the buyer noticed a problem
- Seller offering a partial refund to avoid a return
AliExpress Contact & Tracking
Missing a AliExpress Refund?
RefundIQ monitors your email and card statements to detect when a AliExpress refund is missing, then helps you follow up to recover it.
Last verified: 2026-07-17. Source: AliExpress official return policy.
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